SMS Privacy Policy

Overview

This SMS Privacy Policy explains how Teasdale Fenton - Ohio collects, uses, and protects information in connection with Teasdale Fenton - Ohio Service Notifications, our text messaging program. It covers the mobile phone numbers, consent records, and messaging data used to send service-related text messages to our customers, and it supplements any other privacy policy Teasdale Fenton - Ohio publishes.

The Messages We Send

Teasdale Fenton - Ohio Service Notifications sends transactional, service-related messages only: appointment confirmations and reminders, "on-my-way" notifications when a technician is heading to you (including a link to a live technician tracking page), and invoice and payment links. We do not send marketing or promotional text messages through this program. Message frequency varies with the work we are doing for you.

How You Opt In

We ask for your consent out loud, on the phone, when you call our office to book a job or request a quote. Our staff reads you this: "We can send you text messages about your service — appointment reminders, arrival notices with a link to track your technician, and invoice links — from Teasdale Fenton - Ohio. Message frequency varies and message and data rates may apply. You can reply STOP to cancel or HELP for help. Consent for text messages is not required for us to service you. May we text you at the phone number you provided?"

Consent to receive text messages is not a condition of any purchase and is not required for us to provide service to you. If you say yes, our staff records your consent — the number, the date, and who took it — in our system.

Teasdale Fenton - Ohio only texts numbers where consent was given directly to us for this program. We do not buy, rent, or otherwise obtain phone numbers or messaging consent from lead generators, affiliates, or any other third party, and we do not send messages on behalf of anyone else.

Information We Collect

Through this program we collect the mobile phone number you give us, the record of your consent (the number, the date, and who took it), the content and delivery status of the messages we exchange with you, and the appointment details — including your service address and the technician assigned — needed to fill in those messages.

We use Twilio, a third-party messaging provider, to deliver the messages. Twilio processes this information on our behalf in order to deliver them.

Technician Tracking Links

Our "on-my-way" messages include a link to a tracking page for your appointment. That page shows the assigned technician's first name and photo, their location while they are on the way to you, an estimated arrival time, the service address for the appointment, and Teasdale Fenton - Ohio's office contact details. The link is tied to one appointment, works only around the time of that appointment, and expires afterwards. The page never asks for or collects your device's location, and it does not require you to log in or create an account.

How We Use Your Information

We use your mobile number and the related information solely to operate Teasdale Fenton - Ohio Service Notifications: to send you the service messages described above, to handle your replies, and to keep records showing that you consented. We do not use it for marketing, advertising, or profiling.

No Sale or Sharing of Mobile Data

Teasdale Fenton - Ohio does not sell, rent, lease, or trade your mobile phone number or your SMS consent. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Mobile information is shared only with the messaging provider that delivers our texts, and with service providers acting on our behalf, and only as far as is needed to operate the program. All other categories of data exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your Choices

You can opt out at any time by replying STOP to any message from us. We send one confirmation message and then stop texting that number. Reply HELP for help, or use the contact details below.

Message and data rates may apply. Opting out of text messages will not affect the services Teasdale Fenton - Ohio otherwise provides to you.

Data Retention and Security

We keep messaging records and consent records only as long as we need them to operate the program, resolve disputes, and meet our legal and carrier obligations, and we apply reasonable administrative and technical measures to protect them.

Changes to This Policy

If we change this policy we will update this page and revise the "Last updated" date shown above.

Contact Us

Questions about this document or about Teasdale Fenton - Ohio Service Notifications? Contact Teasdale Fenton - Ohio by phone at +15137970900, by email at info@teasdalefenton.com or by mail at 12145 Centron Place, Cincinnati, OH, USA. You can also reply HELP to any message from us.