FAQ by Teasdale Fenton Cleaning & Property Restoration

At Teasdale Fenton Cleaning & Property Restoration, we serve areas in Greater Cincinnati, OH and parts of Northern Kentucky. Check out our entire service area to see the list of cities we serve.

Yes. Our computer based software will have your account details of prior cleanings and services. We have records of all customers in our system.

In addition, some customers misplace service receipts. It happens. If you think you have used us in the past, call us and provide your phone number. If we find a match, we’ll tell you when we were last there.

Per room. Anything with it’s own name and space will count as a room. We’ll ask you for a brief description of the areas you want cleaned and price it on the phone accordingly. Our goal is to synchronize your exchange on the phone with your exchange with our technician.

Yes. Your technician will be in uniform and have proper identification.

The carpet will usually dry in 8 hours to 24 hours after the cleaning is completed. Damp carpet may take longer to dry in areas with poor circulation. We recommend setting your thermostat to 70 degrees or below with fans circulating the air.

It depends! Typically, a higher traffic area should be done twice a year, while a seldom used room with little traffic should be done once a year. In between cleanings, you should be vacuuming regularly. A vacuum with HEPA filtration is highly recommended.

While a DIY carpet cleaning using a store-bought machine may seem quicker or easier, the truth is it isn't as effective. Home steam cleaners don't typically reach the proper temperature for adequate cleaning. Additionally, these systems can leave behind too much moisture, which attracts more dirt and leads to mold and mildew.

Of course! We recommend wearing white socks or rubber soled shoes if you need to walk on it immediately after cleaning. To avoid tracking in new soil, try to keep your pets outside or in a confined area.

We don't. You don't need to move any furniture in order to deep clean your carpets, and we can work around any furniture. If you do want areas under smaller furniture like small tables, lamps, and other knickknacks cleaned, it may help to move that before we arrive.

Yes! We also offer portable extractors capable of cleaning areas not otherwise accessible.

Always! We use DuPont Teflon, a water-based protectant that forms an invisible shield around each fiber, giving it the ability to repel most liquids, prevent dirt from sticking to the fibers, and make it easier to take care of your carpet or upholstery.
You should have your carpet and upholstery protected after every cleaning; this will ensure their longevity and cleanability on the following professional cleaning and slow down any wear and soiling between professional cleanings!

Our Customer Reviews

We stand behind all our work to ensure customer satisfaction, but you don't just have to take our word for it. Instead, read reviews from some of our satisfied customers!

Cincinnati, OhDecember 15th, 2021

Great work and service! Shane was our main point of contact and did an extremely great job of explaining things and coordinating services. Very grateful for the help received and his expertise navigating the water damage restoration and repair process!

Posted on Google

Cincinnati, OhMarch 1st, 2022

Teasdale Fenton responded to a flooded lower level due to a failed sump pump within 90 minutes of being called on a Friday night. Corey and Zack efficiently cleared what needed to be moved out of the way and then removed the water. They set up fans and a large dehumidifier. The next day a team came out to check on everything and measured for dampness.

Posted on Google

Cincinnati, OhFebruary 10th, 2022

We had a pipe burst in our attic over a weekend and called Teasdale- Fenton. They sent someone out same-day to quote us on cleanup from the water leak and sent a team out the following day to remove wet insulation and leave Fans to dry everything out. Before removing the fans they moisture tested the whole area. Very pleased with their prompt and professional service.

Posted on Google
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